Freedom Pools Warranty Information Warranty Subject to the terms of this Warranty, if during the lifetime of the Goods from date of Installation the structural integrity of the Goods proves defective by reason of improper workmanship or materials, we will repair the Goods or resupply the defective part (or all) of the Goods (Structural Integrity Warranty). Subject to the terms of this Warranty, if during the Warranty Period, the internal surface base colour of the Goods proves defective by reason of improper workmanship or materials, we will repair the Goods or resupply the defective part (or all) of the Goods (Surface Warranty). (a) Marble Tech Pool Surface Finish – Lifetime from date of Installation (b) Shimmer Pool Surface Finish – 6 Years from date of Installation. Filtration Equipment is covered by Manufacturers warranty of the equipment. We will supply direct contact to manufacturer to complete any warranty claim. In-Floor Cleaning Systems are covered by a 3 Year Limited Warranty. All plumbing, pipe and fittings are covered by a 12 months Warranty on parts and labour. Coping (if installed by Freedom Pools & Spas) has a warranty period of 12 months from installation on materials and labour. Making a valid warranty claim To claim the benefit of this Warranty, you must: complete a Warranty Claim Form ( available at www.freedompools.com )and submit the Warranty Claim Form to us via email as soon as you become aware that the Goods are defective and, in any event, within 28 days of when you become aware that the Goods are defective; allow us sufficient access to your site to inspect your Goods.; Never allow any third party to complete any rectification work without our approval provide any other information reasonably required by us to assess your claim. When this warranty applies and when it does not This Warranty does not cover any defect which is caused (or partly caused) or contributed to, by any: act or omission, accident, or negligence by you or any third party not engaged by us (including any third party installer of your Goods); failure on your part to follow any instructions or guidelines (including any manual) provided by us in relation to your Goods or properly maintain your Goods in accordance with any of our instructions or guidelines (including any manual); failure by you to maintain water level within normal operating levels in the Goods at all times; incorrect chemical composition of the water in the Goods. You must keep adequate monthly records in relation to the chemical composition of the water in your Goods. failure by you to maintain the hygiene of the Goods; use of your Goods otherwise than for any application or use specified by us; continued use of your Goods (where such use is not reasonable) after any defect in your Goods becomes apparent or would have become apparent to a reasonably prudent person; incorporation or installation of fixtures, appliances or other items into your Goods; failure by you to notify us of any defect in your Goods within a reasonable period of time after you become aware of or ought to have reasonably become aware of the relevant defect; reasonable wear and tear of your Goods; act of God or force majeure event (including but not limited to ground movements, inadequate site drainage, earthquake, flood, fire, or other natural disaster, war, riot, invasion, act of terrorism, contamination, or any other event or circumstance beyond our reasonable control); or installation, repair, replacement, maintenance, altering, overhauling or otherwise compromise of the Goods by you or any person other than us. Additional Expenses: Any work (of any type) carried out by any third party not pre-authorised by Freedom Pools & Spas are at your expense. General This Warranty is only valid and enforceable in Australia. For Full terms & Conditions of Warranty contact your local Freedom Pools & Spas office