Just wanted to send you a quick email to provide you some feedback on the recent experience I've had with Freedom Pools. I don't usually write emails praising suppliers, however I feel its justified as the experience from start to finish was on time and most of all, very professional.

Yourself as the sales person to come to site after hours, and explain everything was very helpful.
The contractors who dug the hole and dropped in the pool were friendly, on time and efficient. The same can also be said for the two guys who backfilled it, I believe his name was Ray.

And finally, Dave who completed hand over for me was very professional, and explained everything to me clear as day, In fact, even after hand over was complete he helped me out with a minor issue which on a Sunday morning called me and went through what I needed to do over the phone.

For an industry where reputation is important, I would be happy to recommend Freedom Pools looking to purchase a pool in the future.

Please pass on my thanks to all involved. 

We wish to thank you for our wonderful pool. We have spent many hours in it and look forward to summer when we will no doubt spend many more days relaxing. Our whole experience with Freedom Pools has been very positive. All contractors involved in the construction of the pool were friendly and took pride in their work which was always needed that we would end up with a pool and spa that met our exact needs. There is not one single thing we would change, we have exactly the pool and spa we wanted. Thank you also for recommending Chad to us. Our pool area and indeed our whole house block is now beautifully landscaped. We highly recommend Freedom Pools. Thank you again. 

Hi Oriana,

I would like to  take this opportunity to formally thank Freedom pools for their professionalism and service throughout our whole pool installation process. From the sales member, Ray - putting up with our constant questions and amendments, through to scheduling and installation Oriana - always available to answer all my scheduling questions and concerns pre-installation, through to the installation team on the day - very skilled and pleasant professionals, and then to Ben managing all the post installation trades. The plumbers and electricians arrived exactly on their scheduled times and completed their jobs with no issues. Big thanks to Dave who completed handover, and was very helpful trying to teach me (a complete novice in pool care) how to look after a pool...with the comforting knowledge I can call him for advice if needed.

Thank you,
Jodie Scott

We have now had our new concrete pool for two years and my family, friends and I have got lots of enjoyment out of it so far. I would like to thank you for the professional way the company sold, built and handed it over to me.

When we received quotes, yours was in the lower end in pricing, but all spelled out in detail. We heard all those “pool stories” on TV and we asked around a bit but no one we knew had a bad experience with Freedom Pools. So we took the punt and paid the deposit.

Very quickly it all became reality when the tradesman rocked up and thing where happening. As we went along we made a couple of small changes without any fuss from Freedom. Soon the pool was handed over to us and like anything, a couple little things appeared. A phone call to Rick the supervisor was enough to come onsite, have a look and send someone to fix it. No fuss, no problems. You are welcome to use this letter in your sales. I have not been asked to write it or received any commissions.

Hello David, just a quick note to tell you how happy we have been with the service and your team has provided to us in the installation of our new vice president pool.

The bobcat driver was incredibly friendly and efficient. Did a fantastic and precise job while being friendly and knowledgeable about the job being done. the pool was placed perfectly with a minimum of fuss on the same day. We have been very impressed with your fencing contractor, Westregent Pool Fencing (Greg). We told him after the initial installation, that the fence was hitting the top of the fence post inhibiting the closure of the gate. He returned within two days and completely doug the post up and re-seated it so the gate now shuts perfectly. Wow! Great service and a really nice man and would recommend him to anyone.

Your follow up service has been flawless. Thank you very much to you. Dave, and to the head office for the amazing service received from Freedom pools. For such an expensive investment we are now extremely happy for the decision we made to undertake this project with your company Freedom Pools. 

We just had our new pool installed and it's fabulous. Better than we expected and finished off beautifully. Everyone involved in the build were fantastic. Friendly, professional and were happy to go the extra mile to turn a good job into a great one. Thank you to everyone involved! We are so glad we chose Freedom Pools. Congrats to Freedom Pools Plympton Park SA

We would like to applaud your company for outstanding service. This is our fourth pool, the first with your company. The product and service we received from your company is far beyond that of any other pool company we have dealt with. From Richard Peppler in Sales to the installers, crane operator, electrician and the handover person. We would personally like to commend every staff member on an amazing level of service. We would like to give our heart felt thanks to everyone involved. You have made our dealings with Freedom Pools one of extreme professionalism and enjoyment. We have recommended your company to friends of ours who I am sure will come and check out your sales office.. 

I am writing to provide some feedback on the installation of my pool by your company.  I went with Freedom Pools for two reasons, the first being that your company was recommended to me by a friend and secondly because your quote was reasonable.  I am pleased to say that I made the right choice as I have had nothing but good experiences.

Firstly thanks to your Manager, Roger, for all his help.  He answered all my questions and was able to help me out with all my queries.  He is a very professional person who tackles problems head on and doesn’t hide from them.  He answered all my calls and provided me with positive feedback.

From the time I signed up the salesman, Bruce, was informative and provided me with all the information I needed, including any additional costs that I could have incurred. He never once tried to upsell unnecessary extras to us.  From there things moved along at a steady pace and I was kept up to date with the scheduling of the installation of the pool. It all happened in a very timely manner.

I have to give special thanks to the Site Supervisor who provided me with good advice and answered all my questions, including the stupid ones. He gave us so many good ideas including paving ideas! All the trades people we dealt with are absolute masters of their craft.  I was amazed at the way the hole was dug out and pool installed.  These guys were very courteous and were happy to chat and explain what they were doing.  I also wish to give special thanks to Gary and his crew who did my coping.  They too were very giving with their advice to me and were very particular and professional with the way they did their job. All these guys were worth all the coffee and choccie biscuits we could give them!

The handover of the pool with Scott was also very easy.  He cleaned the pool for us and patiently showed us how everything worked and what we needed to do.

The thing that I was most happy with was the attitude of everyone I dealt with.  Everyone was more than happy to talk to me and tried to accommodate my requests within reason. I think attitude is everything and these people are an asset to your organisation.

Our finished product looks fantastic, and we couldn't be happier. Everything went so smoothly, it was almost too easy!

We have no hesitation in recommending Freedom Pools to anyone who’s in the market for a swimming pool.  Once again thank you all so much.
 

Just a short note to you and Peter (supervisor) and all your team to let you know how impressed we are with Freedom Pools.

We are thrilled with our pool and have been extremely pleased with the whole buying and instillation process. We are so grateful to you that you turned the tragedy of your factory fire to our advantage and supplied us with a larger pool at no extra cost to us and minimal time lost.

We have experienced excellent Customer Service from all at Freedom Pools and are readily recommending you to our friends,

We trust you have bounced back from the factory fire and wish you all the best in the future,

Thank you for the lovely pool, your contractors did a great job, we were very impressed with the seed and quality of their work, particular thanks to the 3 men who dug out the pool – they impressed me with the way they tidied up behind themselves – as much as it is possible on a “building site”!

After initial fears of a cost increase due to possible rock and increased crane hire – which never eventuated, we are very happy with the final overall cost being just about spot on with the original quote.

The pool is great – we love it – I have already recommended your company to a work colleague, and Chris and I will be happy to continue to recommend you to anyone who is considering a pool.

Thank you again – from Mark to Peter and all the tradies – Great job guys!

I am writing to say thank you for building our new pool. It has turned out well and we are looking forward to a hot summer.

I would particularly like to thank Simon Long who took care of things during construction. He was very helpful at all stages of the project. Unlike many in the building industry, Simon returns phone calls!

Just wanted to say thank you once again for the photo – all is looking good for the landscaping of my pool. It’s looking stunning.

However I would like to pass onto Gary a really big thank you for all he has done to try to rectify the problem with the chlorine and the water for the pool. The landscaping without being able to use the pool isn’t much good. To have spent all that money and have my health go right downhill because of the chlorine has been stressful.

He really has gone out of his way to help with this situation and has turned purchasing my pool from Freedom from a nightmare into hope at the end of the tunnel.

Don’t really know his actual job there but whoever your boss is he should be really glad he has him as an employee.

Thanks again to you but especially a huge thank you to Gary

We’ve just had our new concrete pool completed by Arnold and his team and we are so happy with the pool and our backyard.   Before the pool was installed, most of our backyard was unusable due to it not being level.  Arnold talked us through our options at the beginning and was so patient when we took a while to decide on the design.  When the work started, Arnold was often on site to make sure the work was done correctly and that we were happy with the progress.  We would not hesitate to recommend Arnold and his team to anyone considering a new pool. A big thank you to your team!

I am writing to let you know how impressed we were with the service we received from everyone involved in the instillation of our swimming pool, from yourself right through to the final cleaner.

Every person we dealt with was prompt, friendly, informative, helpful, also neat and considerate with regard to our property.

We certainly have no hesitation in recommending Freedom Pools to any of our friends or family who may be interested on the instillation of a swimming pool.

Once again, thank you to everyone concerned.

We have been customers of yours for the past few of months, with the installation of the Executive 8 at 2 Alan St Gumeracha during June 2011.

May I please pass on our sincere thanks for your professional quality workmanship and service – from obtaining the original quote through to post-installation. Good service is hard to find these days and we have been overwhelmed by your whole team’s approach to what you would probably feel is routine business.

The whole team involved in the project has been a pleasure to deal with.

Sales Manager Mark Thompson was both knowledgeable and very approachable and we felt like he gave 100% in dealing with us. Doing things above the call of duty in securing the best price and best equipment for the project made us comfortable and at ease with such a large financial commitment.

Project Manager Peter Symonds delivered the kind of service that is rare to find these days. Nothing was too much trouble for Peter and we feel he had a natural talent in representing his company and at the same time doing an absolute fantastic job in dealing with the customer.

The whole installation team – Pool Excavations, Pool Installers, Solar Installers, Pool Coping and Pool Cleaners – were very professional, informative, cooperative, reliable, friendly, organised and motivated, which indicates to us they are a happy group and helped make the project the success that it was.

Donna from Administration, was always helpful, prompt and extremely cheerful in her service to us and is a positive energetic person to have as your company contact person.

Because of your A1 service and quality product we would not hesitate in recommending Freedom Pools to all of our many friends and family and hope that we can generate some business for you via word of mouth.

I also realise that business has been tough in the last 6 to 12 months with the GFC and a cooler than usual summer, but truly hope you guys have a successful 2011/12 sales campaign.

Finally, we would just like to reiterate that it has been a very pleasant experience from project proposal in February through to pool handover on August 1 2011. Your team has delivered a quality product, but more importantly have delivered a benchmark service that other organisations could only wish for.

Many thanks,

Our service man, Chris Kopp, went out to the property yesterday and solved a problem with this clients pool, which has been daunting him for some time.

Darren, just rang in to say how impressed he was with Freedom Pools and the after service. He says Chris was absolutely outstanding and brilliant in his manner and professionalism, and so very helpful and friendly.

The problem was solved within the hour and everything is running like clockwork.
 

We just wanted to let you know as a matter of courtesy that Russell and Craig have just finished the first stage of our pool install.

We would like to make a specific mention and thank Craig & Russell for the hard work and commitment today during this process.

They have been exceptional start to finish and so far so good.

Have a great weekend.

We would like to take this opportunity to thank everyone involved with our new pool from Richard at the sales office, Russell and his team of diggers, Steve on handover, the electricians,bullnosers and all the staff who we dealt with over the phone at the office.

Everyone we have dealt with has been very helpful and pleasant and are a credit to the company. We have had many compliments about the pool and we would have no hesitation recommending Freedom Pools.  

I have just returned from a 6 week exercise with the Australia Army to find a beautiful swimming pool in my backyard. I would like to take this opportunity to thank you. In a time of turmoil (i.e. the fire!), your company has exceeded all of my expectations. The competency, professionalism, and friendliness of all of you staff from the labourers to the maintenance crew have even exceeded military standards. In particular, the efforts made by Peter Jobber have been outstanding.

When we first signed a contract with Freedom Pools, an acquaintance raised issues about using your company and instead tried to promote the company that they had purchased their pool from. However, after seeing my aquatic masterpiece and hearing of my experience with Freedom, they were firmly put back into place and left wondering whether they had in fact made the wrong decision by not going through Freedom.

I have no reservations in recommending Freedom Pools to anyone I know – your conduct, product and aptitude is second to none.

Thank you again.

We have just had a Freedom pool installed and i am very happy with the whole job. On the day of the dig, the crew turned up on time and was very friendly. The shell and water went in with no problems at all. There was a slight delay in progress from when the shell went in to when the bond beam was installed, but from start to finish the job was handled very professionally. I would defiantly recommend them.

Just a quick note to thank you for your ongoing phone support. Your advice has been greatly valued and I just wanted to thank you for your interminable patience in answering my barrage of questions and for solving our numerous teething problems.

A big thanks for arranging the warranty replacement of our broken filter controller handle. The part arrived in the mail in a couple of days exactly as promised. I honestly felt like Jonah.

Living in Wallaroo means any problems with our new pool have to be dealt with over the phone yet despite my many calls you have always remained courteous and friendly (“Hello, troublemaker!”). Obviously there is a settling down period but our levels have gone from high salt to zero chlorine to high chlorine and back to zero again with signs of algae growth within a fortnight. Then to top things off the excavator accidently left a significant amount of fines on the bottom! I realise it is a matter of fine tuning the filtering times and keeping an eye on our chemical levels. I have since found a local hardware store where I can get our water tested and follow recommendations to restore the balance. We had a pool in our last house but had hardly any problems so it was disappointing to experience such a torrid start to our new pool. Let’s hope we are on top of it now.

The back-up support you have provided has made us thankful we purchased a pool from a reputable and trustworthy company like Freedom as you can’t help but ponder what sort of follow up service would be provided by other companies.

Once again, thank you, Gary.

I am writing to thank you for the service provided in installing our pool at Moonta Bay.

I must say that the service has been nothing short of excellent. From Peter Jobber, Mark and the boys to the tireless rock breaker that came up from town for a job he thought to take a couple of hours went well into the next day, I want you to know that they did an excellent job and nothing was too much trouble for them.

Most of this work was done whilst I was at work, and I am very impressed with Freedom Pools.

Again, thank you on a job well done and I would not hesitate to promote Freedom Pool as the company to deal with for anyone wanting to install a pool.

Although I am a Brit (and we know absolutely nothing about swimming pools given our weather,) one can understand why the traditional "single piece" moulded pools have, historically, been avoided as they normally just look like glorified duck ponds propped up at the side of road somewhere. Your product, on the other hand, is outstanding! Not only is it a proper 10m x 4m swimming pool but the engineering quality of the material is superb. Why on earth anyone would go to the hassle of a built solution when you can have this and a whole variety of other options from you too, is beyond me. I attach a photo of pool in the garden.
 
Thanks for a great product and good luck to you and your team with growing your business around Europe.
 
Cheers
Richard
 
Fontvieille Monaco

 I wish to express my sincere thanks for your help and advice during the recent incident we had with our pool. As explained our pool was the first Freedom pool ever built in “two tone” gel cost and the owner of Freedom Pools flew over from Western Australia to see the outcome and as a result the colour scheme was added to the Freedom Pool range. Needless to say this has been a centre piece of our backyard and entertainment for many years and we have taken great pride in its presentation.

When I ran the solar system (which is original since 1994) on the weekend the pool was turned black by the residue from the rubber solar matting. I was devastated by the water being turned black, as though ink had been added to the water. Based on your advice of adding a flocking agent and the job it has performed I am extremely happy with the result. More to the point, it was the time you took to explain the entire process from start to finish and the settings for the sand filter and the order in which each task should be performed. The passion and understanding you displayed is to be commended.

Many is the time these days that we as customers are dealt with in a non-personal fashion, but I am happy to say that on this occasion, this was not the case.

I have and will continue to be a loyal customer of Freedom Pools based on the service I have received. I will also continue to be an avid advocate for your company and be happy to promote your services to friends both new and old in the hope another local business will continue to thrive based on their reputation and customer service. Thanks again Gary.

our experience with Freedom Pools to date has been exceptional. The different teams throughout the installation have all gone about their tasks really professionally and had minimal impact on our family. They've all been friendly and given us there time when we've asked questions. We have heard of some nightmare stories regarding pools from our friends but simply cant fault Freedom in any way! 

We would like to inform you that it has been an absolute pleasure to deal with your Company during the installation and completion of our pool. From meeting the rep at the Exhibition to the hand over of our pool it has all been of the highest standard and each contractor has taken the time to explain the process and made everything seem so uncomplicated.

We got 3 quotes for a pool to be installed and yours was the cheapest but surprisingly no variation in price occurred from the original quote. The reason we are mentioning this is that our daughter installed a pool with another company and had nothing but trouble from start to finish with a blow out cost of over $7,000 and it took 5 months to complete. They were totally unethical in their practices, workmanship was sloppy
and unprofessional and because of our daughter’s experience we were very apprehensive starting our own project.

However you proved to be totally ethical and workmanship was of a high standard and always punctual.

Barry and I feel that all too often we are quick to find fault and file complaints but we wanted to make sure we took the time to thank you for the wonderful experience and we will certainly be recommending your Company to others should the opportunity arise.

We would like to thank you for your kind generosity and help with installing our pool. As some of you may know we have had nothing but tragedy over the last few years. Our daughter Brittany was diagnosed with cancer for a second time in 2011 and after a long battle passed away in January this year. I know you guys did your best to get the pool installed before she passed away but unfortunately time was not on our side. On top of that I myself was diagnosed with terminal cancer about a month before Brittany died and am currently receiving treatment.

I can’t tell you how much enjoyment our boys get from swimming in the pool. They jump in as soon as they get home from school and will stay in there until their lips turn blue. It has provided hours of enjoyment for all of us and helped to take our minds off things. Our only regret is that Brittany is no longer with us to enjoy what you guys have done.

So I would like to thank everyone that was involved. From the fellas that dug the hole to the guys that put the pool in, onga pumps, the crane driver, Stratco for the fence and of course Kiah himself who organised everything. I apologise if I wasn’t there to thank you all personally but we plan to put something special together in the near future to thank you all properly.

In the meantime I hope you get some joy from helping out a family who are really down on their luck. What you guys have done is nothing short of a miracle.

To all the staff at Freedom Pools that were involved in installing our pool, we wanted to let you know that you did a terrific job. We are so happy with the outcome.

Firstly, Rob Evans the sales consultant is very helpful, his advice and good service will be remembered. The crew that came to install the swimming pool were spot on. The different contractors like Dave who did our handover and solar, Brian who did the pool edging, Ray the backfiller, Martin the Sparky and the many others. Their service and dedication to our job was well noted and we would recommend your company anytime to anyone building a pool.

I was very impressed with the pool installation. All the guys were great from those who dug the hole and finalised the pool to the plumbers, crane drivers and traffic control. They all delivered a very professional service, were friendly and great to deal with and knew exactly what they were doing and worked very well as a team.

Thank you vey much and I am over the moon with the pool. I am sure I will enjoy it for many years to come. I would be very happy to recommend freedom pools to anyone. 

We just wanted to write a short note to let you know how pleased we have been with your work. Your staff, especially Ray, was very knowledgeable and patient, particularly in keeping us informed and aware of our requirements. The entire process, from the decision making, to the building phase, was handled very professionally. The job was started and completed with the minimum of fuss and we were most impressed that you took the time to make sure that we were inconvenienced as little as possible.

And, as you can see, the finished results look wonderful. Please pass on our appreciation to all the staff involved.

Thank you for all your efforts

I must say that the experience that I have had had from the initial contact with you and then your site visit and all contact since has been outstanding. Your knowledge and advice is very professional. The installers and All your contractors including Dave at handover, Brian & Adam from Variety Landscape, Nick from Sunline Pool Fencing are ALL a credit to your business. I would be happy for you to use me as a reference to any potential customer as I know being a business owner how important it is to have Happy Customers. Thank you and all the staff / contractors at Freedom Pools.

I would like thank Freedom Pools for the outstanding job you have done in installing our pool. Your company was nothing but professional from day one to completion. We had thought about putting a pool in for some time and nearly didn’t do it due to horror stories we have heard from
other people who had pools installed, be it turn around times, faults or dodgy workmanship etc etc. I can honestly say I did not want a pool because of those stories as there were no good stories. I actually wanted a new car, but Nik and the kids wanted a pool.

We chose Freedom from at least eight manufacturers / installers and have no doubt whatsoever we made the right decision. The pool is beautiful and completely installed within one month of signing a contract. Since installing I have told dozens of people about your good work and strangely enough I heard one good story in return and it was of
course from another Freedom customer.

Toni and her offsider (I apologise I have forgotten his name) were brilliant in the installation. The coping and everything else is pristine. I now look forward to years of family joy in our pool, our children go in every day without fail. I hope I was not an annoying customer but as I mentioned earlier I only heard horror stories. I plan to change that and spread
nothing but excellent comments about your company. I almost forgot, your management of this whole project was outstanding, nothing was too hard and was never a problem. So I thank you in particular. If we should move again and require a pool again we will only need to make one phone call. Once again thank you and the entire Freedom team.

Freedom Pools have been nothing but helpful and obliging with every request even after installation. Nothing is ever too difficult! The team who installed our pool weren't perfect but worked well together and achieved a fantastic outcome. We couldn't have asked for anything better. Thanks guys!

We have just had a Freedom pool installed and i am very happy with the whole job. On the day of the dig, the crew turned up on time and was very friendly. The shell and water went in with no problems at all. There was a slight delay in progress from when the shell went in to when the bond beam was installed, but from start to finish the job was handled very professionally. I would defiantly recommend them.

I am so happy with my new pool I thought I should write to tell you and to thank you for your help.

Most of my family have made special visits to see me and the pool, and those who live too far away have all received photos of my new gorgeous outdoor living area and they all love it; my Murray Bridge friends are all waiting for an invitation to jump in.

The construction proceeded very smoothly – very quickly too – and all the people who came here to work were very nice and very helpful and there were no problems at all.

I am still learning to keep my beautiful pool clean but I am trying and practising and soon will have everything under control.

Our pool has now been completed!

A very big thank you for assisting us in the process of choosing the right pool for our home.

From our initial discussions, right through to the installation of the pool, we knew exactly what to expect at each stage and each stage was executed without fault from your recommended contractors.

We are so pleased with the final result and would certainly recommend Freedom Pools to any prospective customer.

I just wanted to forward you an email to say "Thanks" for sorting out our pool so quickly. Its nice to know that there are still businesses that pride themselves on good workmanship and fix problem promptly and politely. You were a pleasure to deal with in my time of stress. we decided to purchase again from Freedom after great experience the first time round. even though we had a few problems this time I am happy with the finish product!!