We have been customers of yours for the past few of months, with the installation of the Executive 8 at 2 Alan St Gumeracha during June 2011.
May I please pass on our sincere thanks for your professional quality workmanship and service – from obtaining the original quote through to post-installation. Good service is hard to find these days and we have been overwhelmed by your whole team’s approach to what you would probably feel is routine business.
The whole team involved in the project has been a pleasure to deal with.
Sales Manager Mark Thompson was both knowledgeable and very approachable and we felt like he gave 100% in dealing with us. Doing things above the call of duty in securing the best price and best equipment for the project made us comfortable and at ease with such a large financial commitment.
Project Manager Peter Symonds delivered the kind of service that is rare to find these days. Nothing was too much trouble for Peter and we feel he had a natural talent in representing his company and at the same time doing an absolute fantastic job in dealing with the customer.
The whole installation team – Pool Excavations, Pool Installers, Solar Installers, Pool Coping and Pool Cleaners – were very professional, informative, cooperative, reliable, friendly, organised and motivated, which indicates to us they are a happy group and helped make the project the success that it was.
Donna from Administration, was always helpful, prompt and extremely cheerful in her service to us and is a positive energetic person to have as your company contact person.
Because of your A1 service and quality product we would not hesitate in recommending Freedom Pools to all of our many friends and family and hope that we can generate some business for you via word of mouth.
I also realise that business has been tough in the last 6 to 12 months with the GFC and a cooler than usual summer, but truly hope you guys have a successful 2011/12 sales campaign.
Finally, we would just like to reiterate that it has been a very pleasant experience from project proposal in February through to pool handover on August 1 2011. Your team has delivered a quality product, but more importantly have delivered a benchmark service that other organisations could only wish for.
Dale and Louise